Sailun Limited Warranty – General Distribution
Passenger & Light Truck Tires
This Limited Warranty / Adjustment Policy provides for tire replacement under specified conditions. This policy applies to Sailun tires used in normal highway service (commercial applications excluded) displaying warrantable conditions. Tires that become unserviceable or wear out because of neglect or mistreatment are excluded from Sailun warranty coverage.
THIS IS THE ONLY EXPRESSED WARRANTY MADE BY SAILUN. NO EMPLOYEE, RETAILER, DEALER, OR REPRESENTATIVE HAS THE AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR AGREEMENT THAT IN ANY WAY VARIES THE TERMS OR CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
Warranty Eligibility
This warranty applies to every Sailun replacement passenger car or light truck tire bearing the Sailun brand name and complete Department of Transportation serial identification number while operated in normal highway use (commercial applications excluded). These tires are covered by this warranty for the life of the original usable tread depth (the original tread depth down to the level of treadwear indicators molded at 2/32 inch) within 48 months from the date of purchase (proof of purchases required) or if proof of purchase is not available the coverage will be 48 months from the date of manufacture. This warranty applies only to the original tire purchaser, and is not transferrable to any other party. This time period does not represent the expected service life for tires covered by this warranty.
What Is Not Warranted
Tires that have become unserviceable for the following reasons:
- Improper repairs or repairs that have failed. Improper repairs will void this Limited Warranty.
- Improper maintenance which can include: improper inflation or other maintenance abuses.
- Improper application or operations such as speeding, improper tire size and / or specification.
- Improper mounting / dismounting procedures, tire/wheel assembly imbalance.
- Mechanical irregularities in the vehicle or wheel, such as bent wheel assemblies, misalignment, worn or faulty components.
- Weather checking/cracking or failures after four years (48 months) from the date of manufacture.
- Accident, corrosion, vandalism, fire or damages caused by contamination by petroleum or other chemical products.
- Tires used in commercial applications such as taxis, shuttle vehicles and couriers.
- Tires used in commercial applications such as taxis, shuttle vehicles and couriers.
- Irregular tread wear, rapid tread wear or worn-out (beyond 2/32nds remaining tread depth) is not covered under the Sailun Limited Warranty
Road hazard injuries or damages caused by obstacles or debris, such as cuts, punctures (whether repairable or not), snags, bruises, tears, abrasions or impact breaks (whether repairable or not), abrasions or impact breaks, etc.
- Please see the Road Hazard Policy (for select passenger tires only) below for details.
Additional Exclusions
- Materials added such as fillers, sealants, balancing substances and external tire treatments. If the added material is the cause of a failure the warranty will be deemed as void.
- Tires submitted for ride disturbance complaints after 25% (2/32”) treadwear.
- Tires purchased as used
- Tires branded by Sailun to note special classification at time of purchase, such as “NA” (non-adjustable), or tires altered by notching or buffing.
- Tires used on vehicles in racing or special applications.
- Tires rendered unserviceable due to snow chains or studs
- Flat spotting due to improper storage or caused by brake lock
What Is Warranted
Tires that have become unserviceable for reasons other than stated above, within 4 years of the date of manufacturer or 4 years from the date of purchase (proof of purchase required) during its useable tread life, the tires will be replaced in accordance with this warranty.
Adjustment Policy
Passenger and Light Truck Tires
When the original usable tread is worn 25% (2/32”) or less, and a warrantable condition is found, the tire will be replaced with a comparable new Sailun tire free of charge. Replacement tires will be mounted and balanced at the vehicle owner’s expense. Other service charges such as tire rotation, alignment or applicable taxes are payable by the customer.
When a tire has worn past the above specified period for free replacement and a warrantable condition is found, the customer must pay for the cost of a new comparable Sailun passenger or light truck tire on a prorated basis. The dealer shall determine this cost by multiplying the percentage of usable tread worn by the current retail selling price (Suggested Retail Price x 80%) of that tire at the time of warranty replacement. The cost of mounting, balancing and any other service charges or applicable taxes are payable by the customer.
Road Hazard Policy for Passenger Tires
Sailun Tires offers a road hazard warranty which applies only to the Atrezzo SH402, Atrezzo Touring LS, Atrezzo Z4+AS and the Ice Blazer WST1
This road hazard policy applies only during the first 25% (2/32”) of the original usable tread. Your local Sailun dealer / representative will replace the unserviceable tire with a similar new Sailun Tire.
